Operations
The Janitorial Service Profit Chain
Several years ago, I stumbled across an academically oriented business book titled The Service Profit Chain. I later discovered the authors had written an article
March 17, 2021
Sales/Strategy
Janitorial Pricing Tip – Our Most Popular Video
When I first started my janitorial consulting business, I was still in the thick of things here at my own cleaning company. Reviewing bids was
February 17, 2021
Operations
How Can You Ensure A Successful Job Start-Up?
In many ways, the first thirty days of any job is the most important. You only get one first impression, and making the most of
December 2, 2020
Operations
3 Ways To Justify A Price Increase
Most of you, if you are honest, dread approaching customers with a price increase. You fear the worst. What if they say no? What if
October 4, 2020
Owner Issues
3 Barriers to Scaling Up (Video)
To learn more about scaling up and how to avoid the barriers that could prevent you from getting your company to the place you desire,
October 1, 2020
Lead Measures You Should Be Tracking In Your BSC
When cleaning contractors think about measuring or tracking their performance, usually three metrics come to mind: profit dollars, new sales revenue, and customer retention. While
September 21, 2020
Sales/Strategy
Using LinkedIN To Find Janitorial Prospect Contact Info
I have spoken often about finding janitorial prospects. In many ways, this is the easy part. Identifying clients you want to do business with isn’t
September 20, 2020
Sales/Strategy
How to Bid Janitorial Jobs – The Importance of Production Rates
Let’s get this out there: commercial janitorial work is not overly complex. As mentioned in previous posts, the cost of direct labor (wages) accounts for
September 15, 2020
Sales/Strategy
Using Mailchimp For Janitorial Marketing
Many people have one strategy for finding new janitorial customers: make phone calls or wait for the phone to ring. Making phone calls to prospective
August 18, 2020
Owner Issues
A Cleaning Success Story – From $0 to $1.5M
Perhaps nothing will get your more excited and motivated to grow your janitorial company than hearing the story of how someone else has done it.
July 24, 2020
