Operations
Gathering Customer Feedback
Tips to Create a System for Monitoring and Enhancing Customer Relationships If you’ve traveled on an airplane, had your car serviced at a car dealership,
November 14, 2023
Operations
Scratching Your Customer’s Itch: Conducting Meaningful Customer Site Visits
While this seems to state the obvious, conducting customer site visits is perhaps the most important task of a field manager. But, while the value
September 26, 2023
Operations
5 Truths About Janitorial Inspections
Inspections are an important part of a janitorial company’s quality control program. However, there can be a tendency in our industry to focus on the
July 3, 2023
Operations
Considerations for Janitorial Service Agreements
Best Practices and Ideas In a previous article Establishing a Customer Experience Strategy, we used Deloitte’s definition for customer experience – “the sum of all
June 1, 2023
Operations
Providing Value Through Customer Meetings
Tips and Elements for Successful Customer Meetings Retaining customers is one of the most important elements of long-term success in our industry. As such, developing
May 3, 2023
Operations
Growing Your Janitorial Services Business – Think Marathon, Not Sprint
A common question we receive is – “When should I hire a salesperson?” Or, “What should I look for in a salesperson?” Those are certainly very
April 13, 2023
Operations
Janitorial Success Factors
Financial Performance Measure – Labor-to-Sales Ratio Janitorial companies generally measure success in three broad categories – customer satisfaction, team member engagement/satisfaction, and financial performance. There
March 28, 2023
Operations
How Many Field Managers Do I Need?
Considerations for Determining the Appropriate Number of Field Managers We are often asked, “how many field leaders do we need to serve our customers and team
March 10, 2023
Operations
Asking Customers for Price Increases
4 Steps to Successfully Presenting Your Case Asking a customer for a price increase can be a nerve-wracking exercise. The fear of hearing – “well,
February 23, 2023
Operations
Establishing a Customer Experience Strategy – 3 Foundational Pillars
“My pleasure.” These simple words are but a part of the larger customer experience strategy at Chick-fil-A. If you have eaten at Chick-fil-A, you know!
February 7, 2023
