Operations
How Many Field Managers Do I Need?
Considerations for Determining the Appropriate Number of Field Managers We are often asked, “how many field leaders do we need to serve our customers and team
March 10, 2023
Operations
Asking Customers for Price Increases
4 Steps to Successfully Presenting Your Case Asking a customer for a price increase can be a nerve-wracking exercise. The fear of hearing – “well,
February 23, 2023
Operations
Establishing a Customer Experience Strategy – 3 Foundational Pillars
“My pleasure.” These simple words are but a part of the larger customer experience strategy at Chick-fil-A. If you have eaten at Chick-fil-A, you know!
February 7, 2023
Finance/Admin
Understanding and Managing Overhead
Managing overhead or indirect costs is important to running a janitorial business. Identifying direct and indirect (overhead) costs is important in understanding your business. Understanding the
January 20, 2023
Operations
Profit Sharing or Bonuses?
Proper incentives can drive certain types of behavior in your cleaning business. This is rooted in human nature. We want to see the fruits of
October 11, 2022
Operations
The 3-Legged Stool & Janitorial Profit Margins
It is not always easy to hit adequate profit margins on all of your cleaning accounts. And we have all struggled with this at one
August 12, 2022
Operations
Train Your Cleaning Managers The Right Way: 3 Objectives
Managers and supervisors are likely the most critical employees in your cleaning company. They are the primary link between the customer and your company, the
January 25, 2022
Operations
Should Your Sales Reps Help Manage Your Existing Customers?
I was recently invited to host a sales workshop for the Office Pride franchise organization. The event took place in Indianapolis with nearly 40 people
August 4, 2021
Operations
Strip & Wax – Big profits when you price it right
Stripping and waxing resilient floors can be a very profitable form of extra-bill work if priced correctly, sometimes bringing in profit margins north of 50%.
June 21, 2021
Operations
The Janitorial Service Profit Chain
Several years ago, I stumbled across an academically oriented business book titled The Service Profit Chain. I later discovered the authors had written an article
March 17, 2021
