Field Manager
Virtual Training
Upcoming Training is Now Open For:
October 3rd - November 21st
Field Leader Training Course:
The Field Leader Training Course is specifically designed for commercial janitorial field managers, including area managers, project managers, and account managers. This comprehensive eight-week program aims to equip both new and experienced field leaders with the essential skills and knowledge to excel in their roles. The course focuses on four core areas:
- Commercial Janitorial Industry Foundations
- Delivering Exceptional Customer Service
- Managing Company Resources Efficiently
- Leading and Empowering a Team
What's Included
- 8 weeks of live online classes. Each class lasts rough 1 hour – 8 hours of class/training.
- Each participant will receive a workbook with class materials, including example forms, templates, and other helpful guides.
- Participants will receive additional resource recommendations, including books, articles, videos, etc.
- Each participant will have an opportunity to complete an exam at the end of the course.
Topics Covered
The course is crafted to provide your operational field leaders with a robust foundation in key areas.
Session 1 (Foundations)
Aiming for Greatness
- Personal Greatness
- Company Greatness
- The Role of the Field Manager
The Science of Cleaning
- Defining Cleaning, Sanitizing, and Disinfecting
- Soil Types and the pH Scale
- How Cleaning Works
- Cleaning Product Ingredients
- Commercial Cleaning Chemical Manufacturers
- Base Cleaning Chemical Lineup
- Ready-to-Use (RTU) vs. Concentrate Chemicals
Session 2 (Foundations)
Cleaning Basics
- The Scope of Work
- Two-Step Process – Execution and Verification
- General Cleaning Guidelines
- Restroom Care
- Janitorial Tools and Equipment
Floor Care Basics
- Vinyl
- Hardwood
- Ceramic Tile
- Laminate
- Concrete
- Rubber
- Carpet
Session 3 (Serving the Customer)
Understanding Customer Value
- What Janitorial Services Customers Truly Value
- Benefits of Creating Customer Loyalty
- Developing a Service Model
Service Pillar #1 – Fulfilling Promises to the Customer
- Customer Segmentation
- Conducting Effective Customer Site Visits
- Quality Inspections
Session 4 (Serving the Customer)
Service Pillar #2 – Responding Appropriately to Customer Requests and Issues
- Defining Response Protocols
- Effective Customer Dispute Resolution
- Effective Apologies
Service Pillar #3 – Proactively Serving the Customer
- Customer Meetings
- Contract Renewals
Session 5 (Serving the Company)
Stewardship Foundations
Financial Fundamentals – Basic Business Terminology
Developing Proposed Pricing
- Estimating Work Hours
- Developing Proposed Price for Services
Session 6 (Serving the Company)
Job Cost Analysis Basics
- Managing Direct Labor – “Understanding The Three-Legged Stool”
- Managing Other Expenses
Methods of Increasing Revenue
- Developing Project Services Pricing
- Developing Proposed Price Increases
- Requesting a Price Increase from a Customer
Session 7 (Serving Your Team)
Leadership Foundations
- Understanding Your Leadership Tendencies
- Enhancing Your Leadership Style
Session 8 (Serving Your Team)
Understanding Different Personality Types
- Encouraging Conversations
- Coaching for Improvement
- Handling Difficult Situations
Connecting the Dots – Course Wrap-up
With 30 years of industry experience and $20M in growth, our coaches provide structured guidance, proven processes, and meaningful encouragement. Paired with Elite’s unique member forum, 150+ hours of customized training, and industry targeted resources, we equip our tribe with the tools to sharpen their focus and implement the strategies that lead to long-term success.
