A Step-by-Step Guide for New Janitorial Team Members

Navigating Day 1 to Day 3

Starting a new job as a janitor can be quite stressful for many reasons, such as not knowing where to enter the building, uncertainties about cleaning responsibilities and team dynamics, especially if the individual has no prior experience in a commercial setting. This article aims to provide a concise overview of days 1-3 of training for new cleaners.

Before Day 1

Before a team member starts their job, there are essential tasks that should be completed. These include completion of onboarding documents, a presentation on the company’s history and values, providing uniforms, explaining clock-in/clock-out procedures, and going over the employee handbook. Ideally, Human Resources, the company owner, and/or Operations Manager should handle these items.

Step 1 – Take a Tour

Before diving into cleaning tasks, it’s important to give the new cleaner a tour of the facility. The duration of the tour will depend on the size and nature of the facility. During this time, point out the areas that the company is responsible for cleaning and explain why it’s crucial to maintain cleanliness. If possible, introduce the new team member to other team members.

Step 2 – Promote Safe Working

Prioritize safe work practices before demonstrating cleaning procedures. By discussing work safety first, you send a message that you care about their well-being. Emphasize the importance of wearing appropriate personal protective equipment (PPE), consistent use of gloves, avoiding hand-pressing trash, and using safe lifting techniques.

Step 3 – Introduce Tools and Supplies

Regardless of the new team member’s experience, familiarize them with the tools used by the company and explain the reasons behind their usage. Provide instruction on the safe use of chemicals and explain how to keep the janitorial closet or storage area organized.

Step 4 – Describe and Demonstrate the Work

Now, it’s time to show the new cleaner how your company performs its cleaning tasks. Emphasize the specific methodologies and stress the importance of adhering to demonstrated procedures. Instead of overwhelming the new team member with a range of tasks on the first night, adopt a phased approach. For example, focus on tasks like emptying trash and dusting surfaces on the first night, cleaning restrooms on the second night, and addressing floors and security on the third night.

Final Thoughts

To manage time constraints during training, consider using “floaters” to assist with cleaning during the three-day training period.

While it’s acceptable to have experienced employees train new team members, ensure that everyone follows consistent training methods.

The significance of the initial three days of work should not be underestimated. Well-executed training communicates to new team members that they hold importance within the organization and that the company is dedicated to providing exemplary customer service.


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