Losing Large Accounts – Part 2
In last week’s article, we discussed an account my company lost. While all lost business hurt, that one was not as painful as what I
In last week’s article, we discussed an account my company lost. While all lost business hurt, that one was not as painful as what I
We all dread that phone call from one of our large customers. You know the one. “We are sorry, but as of today, you on
We all know how hard it can be to recruit, hire, and train those all-star cleaners. You know, those team members who are dedicated, consistent,
There are generally two responses you hear from janitorial contractors when asked their opinion on contracts with customers. Some people think contracts don’t matter. They
Stripping and waxing resilient floors can be a very profitable form of extra-bill work if priced correctly, sometimes bringing in profit margins north of 50%.
Labor Savings Tip #1 – Mobile or Telephone Timekeeping Managing labor is the name of the game in the janitorial industry. 60%+ of our expenses
Outside of labor, janitorial supplies are the greatest job cost expense contractors have to control. For years, my company struggled to keep our supply expenses
Several years ago, with the help of an industry consultant, we instituted a profit sharing model that has benefited our company greatly. Not only did
In my opinion, field managers in the janitorial industry have the hardest job. First, they must manage relationships with clients, dealing with complaints, requests, and
The number one goal of most small companies is to increase revenue. We have a hump to get over, we want to grow, and we