In last week’s article, we discussed an account my company lost. While all lost business hurt, that one was not as painful as what I describe here. In this short video, I explain how we lost a very profitable account in our niche…and tell you how the customer told us how awesome we are in their cancellation letter (not much of a consolation).
No Shortcuts: Building a BSC That Lasts
You’ve seen the promises: “Hit 7 Figures Fast—Here’s How.” Some of it sounds easy. But if you’re serious about building a janitorial business that lasts,
