In last week’s article, we discussed an account my company lost. While all lost business hurt, that one was not as painful as what I describe here. In this short video, I explain how we lost a very profitable account in our niche…and tell you how the customer told us how awesome we are in their cancellation letter (not much of a consolation).
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The Ultimate Guide to Off-Site Planning Sessions
This guide will help you conduct a successful off-site strategy and planning session, covering mission, vision, core values, business growth, customer experience, team member experience,