Operations
Profit Sharing w/ Your Cleaning Managers
Yesterday I had a conversation with a coaching client of mine about how he can find efficiencies on a new, large account he just landed.
August 28, 2018
Operations
Leading Indicators In Your BSC – Why A P&L Isn’t Good Enough
As owners and leaders of our cleaning companies, we often measure the health and performance of our organization using lagging indicators. Lagging indicators are basically
July 17, 2018
Operations
3 Signs Of A Bad Cleaning Customer
In an industry where margins are often thin, BSCs cannot afford to take on and keep the wrong types of clients. Bad customers suck the
June 19, 2018
Operations
Should Janitorial Supervisors Handle Customer Relations?
In the BSC world, a debate rages (ok, perhaps that’s a bit strong) as to whether or not field managers and supervisors should be the
April 17, 2018
Operations
3 Questions To Ensure You’re Offering The Right Add Services
In an industry where few companies can break past a profit margin of 10%, most janitorial contractors are easily enticed by the opportunity of higher
March 13, 2018
Operations
Losing Large Accounts – Part 2
In last week’s article, we discussed an account my company lost. While all lost business hurt, that one was not as painful as what I
February 20, 2018
Operations
Losing A Large Contract – Part 1
We all dread that phone call from one of our large customers. You know the one. “We are sorry, but as of today, you on
February 14, 2018
Operations
Janitorial Contracts Part 2 – Prevent Customers From Stealing Your Best Employees
We all know how hard it can be to recruit, hire, and train those all-star cleaners. You know, those team members who are dedicated, consistent,
January 23, 2018
Operations
Janitorial Contracts Part 1 – Protect Yourself From Early Terminations
There are generally two responses you hear from janitorial contractors when asked their opinion on contracts with customers. Some people think contracts don’t matter. They
January 16, 2018
Operations
Reduce Your #1 Expense, Labor – 4 Tactics
Labor Savings Tip #1 – Mobile or Telephone Timekeeping Managing labor is the name of the game in the janitorial industry. 60%+ of our expenses
December 5, 2017
