As owners and leaders of our cleaning companies, we often measure the health and performance of our organization using lagging indicators. Lagging indicators are basically
In an industry where margins are often thin, BSCs cannot afford to take on and keep the wrong types of clients. Bad customers suck the
In the BSC world, a debate rages (ok, perhaps that’s a bit strong) as to whether or not field managers and supervisors should be the
In an industry where few companies can break past a profit margin of 10%, most janitorial contractors are easily enticed by the opportunity of higher
In last week’s article, we discussed an account my company lost. While all lost business hurt, that one was not as painful as what I
We all dread that phone call from one of our large customers. You know the one. “We are sorry, but as of today, you on
We all know how hard it can be to recruit, hire, and train those all-star cleaners. You know, those team members who are dedicated, consistent,
There are generally two responses you hear from janitorial contractors when asked their opinion on contracts with customers. Some people think contracts don’t matter. They
Labor Savings Tip #1 – Mobile or Telephone Timekeeping Managing labor is the name of the game in the janitorial industry. 60%+ of our expenses
Outside of labor, janitorial supplies are the greatest job cost expense contractors have to control. For years, my company struggled to keep our supply expenses
