Managers and supervisors are likely the most critical employees in your cleaning company. They are the primary link between the customer and your company, the
I was recently invited to host a sales workshop for the Office Pride franchise organization. The event took place in Indianapolis with nearly 40 people
Stripping and waxing resilient floors can be a very profitable form of extra-bill work if priced correctly, sometimes bringing in profit margins north of 50%.
Several years ago, I stumbled across an academically oriented business book titled The Service Profit Chain. I later discovered the authors had written an article
During that last part of 2020, we hosted our first every Operations Workshop. Registration for this event was only open to members of our Elite
In many ways, the first thirty days of any job is the most important. You only get one first impression, and making the most of
Most of you, if you are honest, dread approaching customers with a price increase. You fear the worst. What if they say no? What if
When cleaning contractors think about measuring or tracking their performance, usually three metrics come to mind: profit dollars, new sales revenue, and customer retention. While
We are all sick of hearing about the Coronavirus. At the same time, we are worried about the effects it could have on our family,
With the Coronavirus pandemic in full swing, commercial cleaning contractors are facing challenges never seen in the industry. In this industry specific webinar, we aren’t
