In Patrick Lencioni’s acclaimed book, “The Ideal Team Player,” he identifies three key virtues that define ideal team players: humility, hunger, and people smarts. While
The janitorial labor market is perhaps tougher than it has ever been in the last several decades. As I talk to contractors all over the
I speak with janitorial contractors on a daily basis and the most pressing struggle for every company in the industry is labor. Turnover rates are
“Our new normal” A phrase you undoubtedly hear so often you may now be immune to it. While living in a post-pandemic world sometimes feels
Most managers and supervisors will not stay in their position forever. Some will quit, others will retire, and hopefully many will move up in the
So I’ve been in the cleaning business for nearly 12 years and I’m ashamed to say that I just learned how cleaner turnover affects the
Every month, our Elite BSC Mastermind Group hosts a webinar for the group members. In the previous two blogs, I wrote on two of the
Our BSC mastermind group recently hosted a Q&A webinar where our 75 members submitted questions. One of the questions we received – and one I’ve
Front line managers and supervisors are the lifeblood of your janitorial business. A poor manager can run off both employees and customers while an excellent
When it comes to hiring cleaners, quantity of applicants is key! In an industry that sadly boasts an employee turnover rate of greater than 100%,
