Over the last five years, I have coached or worked with nearly 150 janitorial companies across the country ranging in annual revenues from $200k
Managers and supervisors are likely the most critical employees in your cleaning company. They are the primary link between the customer and your company, the
As the owner of your janitorial company, one of the key functions of your role in the organization is to think strategically. Specifically, to think
I was recently invited to host a sales workshop for the Office Pride franchise organization. The event took place in Indianapolis with nearly 40 people
During the middle of last year, when the COVID crisis was in full swing, most of us in the janitorial industry applied for and obtained
Stripping and waxing resilient floors can be a very profitable form of extra-bill work if priced correctly, sometimes bringing in profit margins north of 50%.
Let’s be honest, we all would grow our cleaning companies faster if we could. We would take on more business if our sales team (or
One of our Elite BSC Tribe members recently asked this question. “I have 3 ripe prospects in my sales funnel right now. What is your
As the years roll on, giving occupies a greater and greater place on my priority list. Each year, our company allocates a certain amount of
Several years ago, I stumbled across an academically oriented business book titled The Service Profit Chain. I later discovered the authors had written an article
