Leadership
A Letter From A Cleaner I’ve Never Met
This morning I received an email with the subject line, “Final Week.” My mind instantly jumped to two possible scenarios, both negative. Did we just
March 27, 2018
Leadership
How A Cleaner Became Part Of The Executive Team – Interview w/ Kristen Hadeed
Business owners and leaders often fail because they do not know how to delegate effectively. For some it’s fear, for some its ego, and for
March 20, 2018
Operations
3 Questions To Ensure You’re Offering The Right Add Services
In an industry where few companies can break past a profit margin of 10%, most janitorial contractors are easily enticed by the opportunity of higher
March 13, 2018
Sales/Strategy
BSC Marketing – You’re Asking The Wrong Question
Do you ever wonder why your marketing efforts seem average at best? Do you spend time making calls, sending emails, and delivering brochures only to
March 6, 2018
HR
Ghost Employees Cost This BSC Nearly $1,000,000
When I first heard the ghost employee story, it sent me scrambling back to my business to see if I was protected. My friend, lets
February 27, 2018
Operations
Losing Large Accounts – Part 2
In last week’s article, we discussed an account my company lost. While all lost business hurt, that one was not as painful as what I
February 20, 2018
Operations
Losing A Large Contract – Part 1
We all dread that phone call from one of our large customers. You know the one. “We are sorry, but as of today, you on
February 14, 2018
Uncategorized
Tequila, Whales, and Cleaning – A Recap of the BSCAI CEO Seminar
The BSCAI CEO seminar was long on fun, learning, and networking, but short on sleep. Nonetheless, Todd Hopkins, Chris Mundschenk, and all the folks at
February 6, 2018
Leadership
Why Donald Trump Would Make A Terrible Janitorial Manager
**TRIGGER WARNING** Love him or hate him, there has perhaps never been a president more polarizing than Donald Trump. His hatred of the media, willingness
January 30, 2018
Operations
Janitorial Contracts Part 2 – Prevent Customers From Stealing Your Best Employees
We all know how hard it can be to recruit, hire, and train those all-star cleaners. You know, those team members who are dedicated, consistent,
January 23, 2018
