Sales/Strategy
The 6 Buyer Journey Phases
Understanding the Prospective Customer Journey Consider for a moment any significant purchase you have made in the last 12-24 months. In almost every case, you
July 28, 2023
Operations
5 Truths About Janitorial Inspections
Inspections are an important part of a janitorial company’s quality control program. However, there can be a tendency in our industry to focus on the
July 3, 2023
Operations
Considerations for Janitorial Service Agreements
Best Practices and Ideas In a previous article Establishing a Customer Experience Strategy, we used Deloitte’s definition for customer experience – “the sum of all
June 1, 2023
Operations
Providing Value Through Customer Meetings
Tips and Elements for Successful Customer Meetings Retaining customers is one of the most important elements of long-term success in our industry. As such, developing
May 3, 2023
Operations
Growing Your Janitorial Services Business – Think Marathon, Not Sprint
A common question we receive is – “When should I hire a salesperson?” Or, “What should I look for in a salesperson?” Those are certainly very
April 13, 2023
Operations
Janitorial Success Factors
Financial Performance Measure – Labor-to-Sales Ratio Janitorial companies generally measure success in three broad categories – customer satisfaction, team member engagement/satisfaction, and financial performance. There
March 28, 2023
Operations
How Many Field Managers Do I Need?
Considerations for Determining the Appropriate Number of Field Managers We are often asked, “how many field leaders do we need to serve our customers and team
March 10, 2023
Operations
Asking Customers for Price Increases
4 Steps to Successfully Presenting Your Case Asking a customer for a price increase can be a nerve-wracking exercise. The fear of hearing – “well,
February 23, 2023
Operations
Establishing a Customer Experience Strategy – 3 Foundational Pillars
“My pleasure.” These simple words are but a part of the larger customer experience strategy at Chick-fil-A. If you have eaten at Chick-fil-A, you know!
February 7, 2023
Finance/Admin
Understanding and Managing Overhead
Managing overhead or indirect costs is important to running a janitorial business. Identifying direct and indirect (overhead) costs is important in understanding your business. Understanding the
January 20, 2023
