Operations
How Many Field Managers Do I Need?
Considerations for Determining the Appropriate Number of Field Managers We are often asked, “how many field leaders do we need to serve our customers and team
March 10, 2023
Operations
Asking Customers for Price Increases
4 Steps to Successfully Presenting Your Case Asking a customer for a price increase can be a nerve-wracking exercise. The fear of hearing – “well,
February 23, 2023
Operations
Establishing a Customer Experience Strategy – 3 Foundational Pillars
“My pleasure.” These simple words are but a part of the larger customer experience strategy at Chick-fil-A. If you have eaten at Chick-fil-A, you know!
February 7, 2023
Finance/Admin
Understanding and Managing Overhead
Managing overhead or indirect costs is important to running a janitorial business. Identifying direct and indirect (overhead) costs is important in understanding your business. Understanding the
January 20, 2023
Operations
Profit Sharing or Bonuses?
Proper incentives can drive certain types of behavior in your cleaning business. This is rooted in human nature. We want to see the fruits of
October 11, 2022
Operations
The 3-Legged Stool & Janitorial Profit Margins
It is not always easy to hit adequate profit margins on all of your cleaning accounts. And we have all struggled with this at one
August 12, 2022
Sales/Strategy
Janitorial Marketing That Doesn’t Work
During our live janitorial sales trainings, we have a particular session that focuses on developing your unique selling proposition. Before we dive into the topic,
June 9, 2022
Sales/Strategy
Selling Cleaning Services in a Digital Age
It wasn’t very long ago that selling cleaning services meant doing one of three things: knocking on physical doors, making phone calls, or mailing brochures.
May 11, 2022
HR
The Janitorial Labor Market in 7 Graphs
The janitorial labor market is perhaps tougher than it has ever been in the last several decades. As I talk to contractors all over the
April 18, 2022
HR
The Janitorial Labor Market and What To Do About It
I speak with janitorial contractors on a daily basis and the most pressing struggle for every company in the industry is labor. Turnover rates are
April 7, 2022
