In Patrick Lencioni’s acclaimed book, “The Ideal Team Player,” he identifies three key virtues that define ideal team players: humility, hunger, and people smarts. While
Navigating Day 1 to Day 3 Starting a new job as a janitor can be quite stressful for many reasons, such as not knowing where
In the dynamic field of business development, the recognition and organization of data about potential customers emerge as critical yet often underestimated components. Your company’s
The Real Deal on Getting Customers and Keeping Them Happy There seems to be abundant conversation about growing janitorial businesses through new customer acquisition. However,
Tips to Create a System for Monitoring and Enhancing Customer Relationships If you’ve traveled on an airplane, had your car serviced at a car dealership,
The Key Strategic Decision That Drives Business Development and Operations If you have flown Southwest Airlines before, you know that their seat assignment and boarding
While this seems to state the obvious, conducting customer site visits is perhaps the most important task of a field manager. But, while the value
Understanding the Prospective Customer Journey Consider for a moment any significant purchase you have made in the last 12-24 months. In almost every case, you
Inspections are an important part of a janitorial company’s quality control program. However, there can be a tendency in our industry to focus on the
Best Practices and Ideas In a previous article Establishing a Customer Experience Strategy, we used Deloitte’s definition for customer experience – “the sum of all
