Best Practices and Ideas In a previous article Establishing a Customer Experience Strategy, we used Deloitte’s definition for customer experience – “the sum of all
Tips and Elements for Successful Customer Meetings Retaining customers is one of the most important elements of long-term success in our industry. As such, developing
A common question we receive is – “When should I hire a salesperson?” Or, “What should I look for in a salesperson?” Those are certainly very
Financial Performance Measure – Labor-to-Sales Ratio Janitorial companies generally measure success in three broad categories – customer satisfaction, team member engagement/satisfaction, and financial performance. There
Considerations for Determining the Appropriate Number of Field Managers We are often asked, “how many field leaders do we need to serve our customers and team
4 Steps to Successfully Presenting Your Case Asking a customer for a price increase can be a nerve-wracking exercise. The fear of hearing – “well,
“My pleasure.” These simple words are but a part of the larger customer experience strategy at Chick-fil-A. If you have eaten at Chick-fil-A, you know!
Managing overhead or indirect costs is important to running a janitorial business. Identifying direct and indirect (overhead) costs is important in understanding your business. Understanding the
Proper incentives can drive certain types of behavior in your cleaning business. This is rooted in human nature. We want to see the fruits of
It is not always easy to hit adequate profit margins on all of your cleaning accounts. And we have all struggled with this at one
