Operations
A Step-by-Step Guide for New Janitorial Team Members
Navigating Day 1 to Day 3 Starting a new job as a janitor can be quite stressful for many reasons, such as not knowing where
January 23, 2024
Sales/Strategy
Building and Organizing a Powerful Prospect Database
In the dynamic field of business development, the recognition and organization of data about potential customers emerge as critical yet often underestimated components. Your company’s
January 8, 2024
Sales/Strategy
Customer Acquisition Cost (CAC) and Customer Lifetime Value (CLV)
The Real Deal on Getting Customers and Keeping Them Happy There seems to be abundant conversation about growing janitorial businesses through new customer acquisition. However,
December 11, 2023
Operations
Gathering Customer Feedback
Tips to Create a System for Monitoring and Enhancing Customer Relationships If you’ve traveled on an airplane, had your car serviced at a car dealership,
November 14, 2023
Sales/Strategy
Establishing Your Ideal Customer Profile
The Key Strategic Decision That Drives Business Development and Operations If you have flown Southwest Airlines before, you know that their seat assignment and boarding
October 10, 2023
Operations
Scratching Your Customer’s Itch: Conducting Meaningful Customer Site Visits
While this seems to state the obvious, conducting customer site visits is perhaps the most important task of a field manager. But, while the value
September 26, 2023
Sales/Strategy
The 6 Buyer Journey Phases
Understanding the Prospective Customer Journey Consider for a moment any significant purchase you have made in the last 12-24 months. In almost every case, you
July 28, 2023
Operations
5 Truths About Janitorial Inspections
Inspections are an important part of a janitorial company’s quality control program. However, there can be a tendency in our industry to focus on the
July 3, 2023
Operations
Considerations for Janitorial Service Agreements
Best Practices and Ideas In a previous article Establishing a Customer Experience Strategy, we used Deloitte’s definition for customer experience – “the sum of all
June 1, 2023
Operations
Providing Value Through Customer Meetings
Tips and Elements for Successful Customer Meetings Retaining customers is one of the most important elements of long-term success in our industry. As such, developing
May 3, 2023
