While this seems to state the obvious, conducting customer site visits is perhaps the most important task of a field manager. But, while the value
Understanding the Prospective Customer Journey Consider for a moment any significant purchase you have made in the last 12-24 months. In almost every case, you
Inspections are an important part of a janitorial company’s quality control program. However, there can be a tendency in our industry to focus on the
Best Practices and Ideas In a previous article Establishing a Customer Experience Strategy, we used Deloitte’s definition for customer experience – “the sum of all
Tips and Elements for Successful Customer Meetings Retaining customers is one of the most important elements of long-term success in our industry. As such, developing
A common question we receive is – “When should I hire a salesperson?” Or, “What should I look for in a salesperson?” Those are certainly very
Financial Performance Measure – Labor-to-Sales Ratio Janitorial companies generally measure success in three broad categories – customer satisfaction, team member engagement/satisfaction, and financial performance. There
Considerations for Determining the Appropriate Number of Field Managers We are often asked, “how many field leaders do we need to serve our customers and team
4 Steps to Successfully Presenting Your Case Asking a customer for a price increase can be a nerve-wracking exercise. The fear of hearing – “well,
“My pleasure.” These simple words are but a part of the larger customer experience strategy at Chick-fil-A. If you have eaten at Chick-fil-A, you know!
