“My pleasure.” These simple words are but a part of the larger customer experience strategy at Chick-fil-A. If you have eaten at Chick-fil-A, you know!
Proper incentives can drive certain types of behavior in your cleaning business. This is rooted in human nature. We want to see the fruits of
I was recently invited to host a sales workshop for the Office Pride franchise organization. The event took place in Indianapolis with nearly 40 people
During the middle of last year, when the COVID crisis was in full swing, most of us in the janitorial industry applied for and obtained
Stripping and waxing resilient floors can be a very profitable form of extra-bill work if priced correctly, sometimes bringing in profit margins north of 50%.
Let’s be honest, we all would grow our cleaning companies faster if we could. We would take on more business if our sales team (or
As the years roll on, giving occupies a greater and greater place on my priority list. Each year, our company allocates a certain amount of
Several years ago, I stumbled across an academically oriented business book titled The Service Profit Chain. I later discovered the authors had written an article
When I first started my janitorial consulting business, I was still in the thick of things here at my own cleaning company. Reviewing bids was
During that last part of 2020, we hosted our first every Operations Workshop. Registration for this event was only open to members of our Elite
