Operations
Should Janitorial Supervisors Handle Customer Relations?
In the BSC world, a debate rages (ok, perhaps that’s a bit strong) as to whether or not field managers and supervisors should be the
April 17, 2018
Sales/Strategy
10 Sales Mistakes Janitorial Companies Make
Every BSC wants to grow, but few grow at the rate they desire. Often, they never achieve their goals and likely it is due to
April 10, 2018
HR
They Accused My Cleaner Of Stealing…Now What? (3 Steps To Resolution)
The cleaning staff will forever be the scapegoat for things gone wrong, especially when something turns up missing. Like it or not, this is the
April 2, 2018
Leadership
A Letter From A Cleaner I’ve Never Met
This morning I received an email with the subject line, “Final Week.” My mind instantly jumped to two possible scenarios, both negative. Did we just
March 27, 2018
Leadership
How A Cleaner Became Part Of The Executive Team – Interview w/ Kristen Hadeed
Business owners and leaders often fail because they do not know how to delegate effectively. For some it’s fear, for some its ego, and for
March 20, 2018
Operations
3 Questions To Ensure You’re Offering The Right Add Services
In an industry where few companies can break past a profit margin of 10%, most janitorial contractors are easily enticed by the opportunity of higher
March 13, 2018
Sales/Strategy
BSC Marketing – You’re Asking The Wrong Question
Do you ever wonder why your marketing efforts seem average at best? Do you spend time making calls, sending emails, and delivering brochures only to
March 6, 2018
HR
Ghost Employees Cost This BSC Nearly $1,000,000
When I first heard the ghost employee story, it sent me scrambling back to my business to see if I was protected. My friend, lets
February 27, 2018
Operations
Losing Large Accounts – Part 2
In last week’s article, we discussed an account my company lost. While all lost business hurt, that one was not as painful as what I
February 20, 2018
Operations
Losing A Large Contract – Part 1
We all dread that phone call from one of our large customers. You know the one. “We are sorry, but as of today, you on
February 14, 2018
