Healthcare costs are a major concern for commercial cleaning companies, and rightfully so. Given our low wage industry, low margins, and high health insurance costs, how BSCs handle this component is critical to their success and long-term viability. With the complications of the ACA, many aren’t exactly sure how to navigate the issue. However, there is one critical piece that you need to understand and implement into your strategy. Watch the video to learn more.
What Is a Customer Really Worth? Understanding CLV in Commercial Janitorial Services
In the janitorial industry, it is easy to celebrate a new contract without considering its full long-term value. The reality is that customers who stay
