In last week’s article, we discussed an account my company lost. While all lost business hurt, that one was not as painful as what I describe here. In this short video, I explain how we lost a very profitable account in our niche…and tell you how the customer told us how awesome we are in their cancellation letter (not much of a consolation).
Want a More Profitable Janitorial Business? Track These 4 KPIs
Tracking key performance indicators (KPIs) is critical for running a successful janitorial business. These metrics give you a clear picture of your company’s performance and
