In last week’s article, we discussed an account my company lost. While all lost business hurt, that one was not as painful as what I describe here. In this short video, I explain how we lost a very profitable account in our niche…and tell you how the customer told us how awesome we are in their cancellation letter (not much of a consolation).
What’s “.2” Worth? The Importance of Monitoring and Managing Labor Hours
4.2 hours. That’s what shows up on a timekeeping report when a team member works 4 hours and 12 minutes. If that employee was budgeted
