Join Us In-Person for Our
Operations 2.0 Workshop
September 13, 2023 - September 15, 2023
Overview
Our redesigned Operations Workshop is specifically tailored to assist front-line operations in becoming more efficient and effective at serving customers and team members. Attendees will take away some very practical tools that they can implement immediately. While the workshop is geared toward front-line managers, the information is also valuable for owners and operations directors.
Topics Discussed
Begin With The End in Mind – Creating Customer Loyalty Through Operational Management and Leadership
Serving Your Customers
• Fundamentals/Fulfillment
• Proactivity
• Responsiveness
Serving Your Company
• Financial Fundamentals
• Increasing Profitability
Serving Your Team
• Organizing Your Operations Team
• Building Your Team
• Training
• Team and Individual Meetings and Compensation
Meet the Speakers
Jordan Tong
CEO & Owner
As a 3rd generation owner of Frantz Building Services, Jordan has used various leadership and strategic approaches to grow the business from $1.7 Million to $15M in just under 13 years. Jordan is a frequent speaker and writer of material for the building services contractor industry.
Jeff Carmon, CBSE
Business Development Manager
Workshop Schedule
*Schedule is subject to change. All times are CST.
Wednesday
6:30 – 9:00 PM : Welcome Cocktail Reception
Thursday
8:30 – 8:45 AM: Day 1 Welcome
8:45 – 9:15 AM: Begin With The End in Mind – Creating Customer Loyalty Through Operational Management and Leadership – In this session, we will build a foundation for the remainder of the workshop by helping operational managers understand the value of meeting customers’ deepest needs.
9:15 – 9:30 AM: Break
9:30 – 10:00 AM: Serving Your Customers –Fundamentals and Fulfillment – In this session, we will dive into some fundamental elements of delivering consistent service.
10:00 – 10:15 AM: Break
10:15 – 11:00 AM: Serving Your Customers – Fulfillment and Proactivity – In this session, we will provide detailed information about customer site visits.
11:00 AM – 12:00 PM: Serving Your Customers – Proactivity – In this session we will provide a blueprint for conducting effective customer meetings and providing customer reports.
12:00 – 12:30 PM: Lunch Served
12:30 – 1:00 PM: Serving Your Customers –Responsiveness – In this session, will provide a foundation for developing the skills necessary to respond to customer requests/issues.
1:00 – 1:15 PM: Break
1:15 – 2:15 PM – Serving Your Company – Financial Fundamentals – In this session, we will provide practical financial fundamentals
2:15 – 2:30 PM – Break
2:30 – 3:30 PM: Serving Your Company – Increasing Profitability – In this session, attendees learn how to maximize revenue and monitor and control operating costs.
3:30 – 3:45 PM: Break
3:45 – 4:30 PM: Serving Your Team – Organizing Your Operations Team – In this session, we will provide practical information for organizing your operations team.
4:30 – 5:00 PM – Q&A and Wrap-up
Friday
8:15 – 8:30 AM: Welcome
8:30 – 9:15 AM: Serving Your Team – Building Your Team – This session will provide tools and techniques for building your operations team.
9:15 – 10:00 AM: Serving Your Team – Training – In this session, we will provide practical tools for developing your team’s training and development plan.
10:00 – 10:15 AM: Break
10:15 – 10:45 AM: Serving Your Team – Team and Individual Meetings and Compensation
10:45 – 11:00 AM: Putting the Pieces Back Together – This session briefly summarizes the workshop emphasizing the manager’s role in serving customers, the company, and the team.
11:00 AM – 12:00 PM: Q&A and Lunch Served
Conference Venue
The Bluegrass Museum is a brand new museum and event space in our downtown area. It’s a beautiful building in a beautiful location. This venue will help create a unique experience for everyone in attendance.
Lodging
Both the Hampton Inn & Suites Downtown Owensboro and The Holiday Inn Downtown Owensboro are conveniently located less than a mile away from our headquarters.
About Owensboro
Small-Town Charm
Owensboro is a growing city with a small-town feel. You will find its residents to be kind and proud of their city. Be sure to take time to learn what makes this little town so special.
Nearby Hotels
Choose from two of our wonderful riverfront hotels, each within walking distance of the conference venue and many of the down-time activities we recommend.
Home of Bluegrass & BBQ
We are excited to be hosting at the International Bluegrass Museum in Owensboro. And do you love BBQ? We can point you in the direction of some world famous food!
Local Shops & Restaurants
Take a walk along our beautiful river front, window shop in a few of the local boutiques or enjoy some delicious food from our unique restaurants.
CANCELLATION POLICY
A full refund of your registration fee will be available to you through September 1, 2023.
After that, 25% of your registration fee will be non-refundable.
However, it will be available to you for use towards a future Elite Business Coaching conference.
Please feel free to contact us with any questions at Jordan@elitebusinesscoaching.net
