Join Us In-Person for Our
BSC Operations Workshop
october 13, 2021 - october 15, 2021
Growing your team Wow your customers IncreasE your profits
Overview
Our interactive operations workshop is designed to help you ESTABLISH AN OPERATIONAL PROGRAM that will SEPERATE YOUR BSC from your competitors.
Topics Discussed
• Build a culture that will promote success
• Organize your company structure to promote synergy
• Gain a better understanding of the field manager role to ensure greater time spent on the most important activities
• Learn how to start up a job in such a way that new customer loyalty emerges quickly
• Establish methods for ensuring long-term customer relationships
• Configure operations to promote optimal efficiency
• Understand how to pay, incentivize, report, and hold accountable field managers
• Identify ways to cut costs, add work, and boost margins
Meet the Speakers
Jordan Tong
CEO & Owner
As a 3rd generation owner of Frantz Building Services, Jordan has used various leadership and strategic approaches to grow the business from $1.7 Million to $15M in just under 13 years. Jordan is a frequent speaker and writer of material for the building services contractor industry.
Jeff Carmon, CBSE
Business Development Manager
Workshop Schedule
*Schedule is subject to change. All times are CST.
Wednesday
6:30 – 9:00 PM : Opening Dinner & Reception
Thursday
8:30 – 8:45 AM: Day 1 Welcome
8:45 – 9:00 AM: Culture: Laying A Foundation To Build Upon
9:00 – 9:30 AM: Organizational Structure: Understanding The Four Silos
9:30 – 10:15 AM: Break
10:15 – 10:45 AM: The Two-Fold Function Of Operations (Cleaners & Customers)
10:45 – 11:30 AM: Managing Cleaners For Optimal Performance
11:30 – 12:30 PM: Lunch Break (Lunch Provided)
12:30 – 1:30 PM: Building Customer Loyalty Quickly – The Job Start-Up
1:30 – 1:45 PM: Break
1:45 – 2:15 PM: Maintaining Customer Loyalty – Thriving Relationships
2:15 – 2:45 PM: How To Configure Operations For Optimal Efficiency
2:45 – 3:00 PM: Break
3:00 – 4:00 PM: Reports, Metrics & Accountability
4:00 – 5:00 PM: Q&A & Table Discussion
Friday
8:30 – 8:45 AM: Day 1 Welcome
8:45 – 9:00 AM: Culture: Laying A Foundation To Build Upon
9:00 – 9:30 AM: Organizational Structure: Understanding The Four Silos
9:30 – 10:15 AM: Break
10:15 – 10:45 AM: The Two-Fold Function Of Operations (Cleaners & Customers)
10:45 – 11:30 AM: Managing Cleaners For Optimal Performance
11:30 – 12:30 PM: Lunch Break (Lunch Provided)
12:30 – 1:30 PM: Building Customer Loyalty Quickly – The Job Start-Up
1:30 – 1:45 PM: Break
1:45 – 2:15 PM: Maintaining Customer Loyalty – Thriving Relationships
2:15 – 2:45 PM: How To Configure Operations For Optimal Efficiency
2:45 – 3:00 PM: Break
3:00 – 4:00 PM: Reports, Metrics & Accountability
4:00 – 5:00 PM: Q&A & Table Discussion
Conference Venue
The event will be hosted at the Corporate Offices of Frantz Building Services. bah bah blakshdlfahskdlfajsdhflskjdhf
Address:
319 E 2nd Street Owensboro, KY 42303
Lodging
For discounted hotel rates, you can reserve a room here: TBD at the Downtown Holiday Inn
About Owensboro
Small-Town Charm
Owensboro is a growing city with a small-town feel. You will find its residents to be kind and proud of their city. Be sure to take time to learn what makes this little town so special.
Nearby Hotels
Choose from two of our wonderful riverfront hotels, each within walking distance of the conference venue and many of the down-time activities we recommend.
Home of Bluegrass & BBQ
The International Bluegrass Museum is within walking distance of the venue as well as the recommended hotels. And do you love BBQ? We can point you in the direction of some world famous food!
Local Shops & Restaurants
Take a walk along our beautiful river front, window shop in a few of the local boutiques or enjoy some delicious food from our unique restaurants.
CANCELLATION POLICY
A full refund of your registration fee will be available to you through October 1, 2021.
After that, 25% of your registration fee will be non-refundable.
However, it will be available to you for use towards a future Elite Business Coaching conference.
Please feel free to contact us with any questions at Jordan@elitebusinesscoaching.net
